Our business model

How we create customer value

QinetiQ is a company of scientists and engineers essential to sovereign capability. The technical expertise and domain know-how of our people are our principal sources of competitive advantage and are well matched to the emerging themes in our markets. By leveraging our distinctive facilities and integrating our core capabilities, we play a critical role in helping customers meet current and future challenges.

QinetiQ’s customer relationships and know-how about customer domains have been developed over many years of working in partnership. We also work collaboratively with prime contractors and a broad-based supply chain that includes small and medium-sized companies, as well as academic institutions.

Our principal revenue streams are advice, services (particularly test and evaluation) and technology-based products.

We work across the equipment lifecycle from initial concept through to final disposal. At the start of the lifecycle, our focus is on research and experimentation. We then test and evaluate next generation equipment to help customers to control risks and determine the best options. Once a new capability has been adopted, we train users and facilitate the rehearsal of how equipment will be used most effectively in an operational environment.

By providing mission-critical solutions, we deliver operational and competitive advantage to our customers, ensuring they meet their goals faster, more cost effectively and with greater confidence.

Our business model is robust and sustainable because our knowledge base is constantly refreshed as we learn from experience, understand emerging customer needs and invest in our future. This enables us to both sustain existing capabilities and create new ones to ensure we respond to customer needs and stay ahead of the competition.

As a business whose reputation and achievements are centred on our people, QinetiQ has relatively low capital and resource requirements. Our future success is primarily dependent on our ability to recruit, develop, engage and retain exceptional employees, including subject matter experts and specialists of international standing.